Corporate Social Responsibility (CSR) in the Digital Age: Investigating the challenges and future insights

Corporate Social Responsibility (CSR) has been an inevitable field that changed its course due to the progressing digital era, and this paper investigates the nature of those changes. This dissertation examines how CSR and digital technology co-exist and where issues like data privacy, algorithms, environment, and stakeholders come into focus. The role in which these challenges affect businesses and the way they meet high stakeholder demands and new regulations is studied in the paper.It reveals how digitalization is revolutionizing CSR and presents the ethical consciousness of artificial intelligence, the fair use of technology, and the impacts of e-waste. It also explores the part that new media technology plays in enabling disclosure, accountability, and stakeholder management. Conducting a literature review also helps the study identify notable research gaps and creates pointers to future research to improve organizational strategies for the digital context. This dissertation seeks to present proactive views and course direction for businesses to successfully manage CSR, given the dynamically increasing digitization processes. This enhances the literature on using digital technologies for sustainable business and organizations and streaming corporate strategies according to sustainable development objectives, including the United Nations’ Sustainable Development Goals (UN SDGs). The research will benefit practitioners and policymakers as they can use the provided findings to help prevent unethical organisational behavior and work toward creating resilient organisational cultures throughout the ongoing digital transformation.